23 01 2025
Challenge
Fit Kit – an exciting toiletry brand specifically focused on sports recovery – joined us in late 2022 after a chance meeting with our Business Development Director and Founder Seánna Holland at an event.
The company were trying to grow their proposition, but as a small team, was finding it increasingly difficult to keep up with the demand of packing and shipping products whilst simultaneously focusing on selling, marketing, developing new products, and other key business functions. They needed more space to grow their inventory, and a reliable fulfilment partner to allow them to scale effectively without compromising on excellent service.
Being passionate about his business, the CEO, Jeremy, knew that to achieve his ambitious goals, he would need to find a pick, pack and post service that he trusted with his product.
Solution
We introduced ourselves as that reliable fulfilment partner – and explained how we could support the growth of Fit Kit.
We worked closely with the team to agree on the packaging specifications to meet their standards, and demonstrated how we could ship the products within a 1-day period, helping sales run smoothly and boosting customer satisfaction.
By entrusting us with the storage and shipping of their products, Fit Kit have been able to scale their operations considerably and have grown from a small, home-based company to a recognised and cherished brand for many sports people.
2024 has seen huge growth of the business, that we’ve managed with ease at our fulfilment centre, having seen additional investment in the company and glowing endorsements from footballers, triathletes and Ironman competitors. In fact, a comparison between April to October 2023 and the same period in 2024 shows an incredible 206% increase in Fit Kit orders – a statistic that we are immensely proud to be a part of.
Fit Kit is still growing, and as their loyal partner, we are committed to being a key part of their journey, delivering on our promise of accuracy and speed to get fantastically packaged products into the hands of their ever-increasing customer base.
Testimonial
“ We would never have achieved our growth objectives without Pack Smart. Their service is tailored to the needs of modern direct-to-consumer businesses: quick restocking of inventory, knowledgeable customer service agents, clear information systems, fast order picking and collaborative working practices during periods of high demand. Thanks to them we have complete peace of mind that our logistics performance is optimised.”