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Our guiding principles

Culture & Values

Be Exceptional. Be Outstanding, always add Value. Be proud of what we Achieve.

Purpose

Everything we do has a common purpose. A purpose makes a positive change with clear focus. A purpose aligned in achieving exceptional results.

Care

We take care in every action. Care to ensure delivery of outstanding results, care in the quality of our work and care for our people.

Consistency

We will have consistency in out approach, consistency in how we act and consistency in the accuracy of what we delivery.

Core Values

Our core values are at the centre of the PackSmart family. They give us the platform which guides us in our actions and behaviours as we all strive to live by these both in and out of work.
Working as one team, with one common aim, as we follow our core principles.

A Team that delivers. A company that delivers.

We are a UK fulfilment company with foundations built on reputation, honesty, and integrity. We are dedicated to exceeding expectations, driving change, and developing innovative solutions in a new and evolving era of digital retail and ecommerce fulfilment.

We are proud of our team of motivated, proactive, and conscientious people who put the interests of our clients and their customers at the heart of everything they do. From our offices to fulfilment warehouses, across all our fulfilment centres, we are one happy team.

Environmental Statement

As an environmentally responsible fulfilment company, we are conscious of the impact packaging has on the climate.

We work closely with our clients to find the packaging and fulfilment solutions that are most suitable for them, whilst ensuring the choices we make have a positive impact on the environment. From biodegradable through to fully recyclable packaging, we will provide a solution to meet all requirements in a climate conscious way.

It doesn’t end there, as a business we recycle all inbound packaging and have switched to sustainable void fill wherever possible. We are keen to ensure that we continually review our environmental procedures as we explore all options and introduce news ways of working to always create a positive impact on the environment.

Offering businesses the
opportunity to thrive

At PackSmart, our journey is deeply rooted in a passion for helping businesses grow and succeed.

Founded by Nick Walker and Seánna Holland, our story began in 2009 when we recognised the untapped potential in the UK fulfilment industry.

Our founders, with backgrounds in eCommerce fulfilment and a wealth of experience in operations, management systems, and client services, envisioned a brighter future for small to medium-sized businesses.

The PackSmart Group was born from this vision. Since then, our commitment to providing exceptional fulfilment services to growing businesses across the UK has been unwavering. We take pride in our role in supporting our clients as they, in turn, serve their own customers.

At PackSmart, we offer businesses the opportunity to thrive by efficiently managing their product fulfilment and inventory, reducing overheads, and saving valuable time. As a fulfilment partner, we empower businesses to focus on their brand and drive growth.

Rooted in reputation, honesty, and integrity

We’re a UK fulfilment company committed to exceeding expectations, driving change, and developing innovative solutions in the ever-evolving world of digital retail and ecommerce fulfilment.

Our team embodies these values, ensuring that we consistently put our clients and their customers first. From our offices to our fulfilment centers, we operate as a unified and content team, delivering excellence at every step.

PackSmart's Journey

PackSmart’s journey began in 2009 when founders Nick Walker and Seánna Holland recognised the potential for a revolution in the UK fulfilment industry.

With backgrounds in ecommerce fulfilment and a wealth of experience in operations, management systems, and client services, they embarked on a mission to reshape the landscape and provide tailored fulfilment services for businesses of all sises.

Since then, our passion for success and dedication to supporting small to medium-sised businesses have driven us from strength to strength. We’re proud to offer businesses the opportunity to grow by managing their product fulfilment and stock, reducing overheads, and saving valuable time.

Our Story
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Contact us today, and let's embark on a fulfilling journey together

At The Pack Smart Group, we’re not just a fulfilment provider; we’re your partner in growth.
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