Case Study

We received an enquiry from a community Running group back in 2015, regarding outsourcing their fulfilment.

The Problem:

The business was growing quickly and in order to meet the expectations of their customers they wanted to find a way to get the orders shipped quickly to the consumer. As a community focused group they were working from home and did not have the luxury of a warehouse or the staff to manage the spikes and growth in order volume.

Sports Smart Solution:

We provided a bespoke proposal and were able to integrate directly with their existing web store to ensure orders downloaded automatically. Processed order information would also be passed back via an API meaning that the client would have less interaction with the orders daily.

Over the last 5 years we have worked alongside this client as an extension to their business providing a delivery solution for their customer orders.

In Summary

We operate as a ‘white label’ service simply running in the background alongside your business, we have helped to manage growth and seasonal spikes and work closely with their team to resolve any issues and keep customers happy.

Our aim is to ensure you can focus on your brand and development while we ship your orders.


Pack Smart are a great team and so helpful. They are good with their communication, have an extremely flexible approach and great attention to detail. They offer good customer service and go above and beyond to help. We have dealt with emergency deliveries before which were quite stressful and Pack Smart made such effort to help sort out the problems. It’s been a very successful 5 years with them and for our business and we would highly recommend their services. We are very happy customers of Pack Smart.